At Cook Living X, we believe every product should bring beauty, comfort, and functionality into your home. Your satisfaction is important to us, and we want you to feel confident when choosing kitchen, dining, and home essentials from our collections.

If your purchase does not meet your expectations, we offer a straightforward return process within 30 days of receiving your order.

30-Day Return Policy

Customers may request a return within 30 days after the delivery date. To qualify for a return, the item must be unused, in its original condition, and include original packaging and accessories where applicable.

We recommend checking your order carefully after delivery and contacting our customer support team as soon as possible if you need assistance with a return.

Return Eligibility

Returned items must meet the following requirements:

• The item must be unused and in original condition.
• The product should include original packaging when possible.
• The item should not show signs of damage, alteration, or excessive use.
• Return requests must be submitted within 30 days of receiving the order.

Items That May Not Be Eligible For Return

Certain products may not qualify for returns due to hygiene, safety, customization, or product condition considerations.

Items that have been used, washed, damaged, modified, or returned without original packaging may not be accepted.

How To Request A Return

To begin a return request, please contact our customer support team with the following information:

• Your order number
• The item you would like to return
• The reason for your return request
• Photos or additional details if needed

Our team will review your request and provide return instructions based on your situation.

Damaged Or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect product, please contact us as soon as possible after delivery.

Please include your order details and clear photos of the issue so our team can review the situation and provide appropriate assistance.

Refund Process

Once your returned item has been received and inspected, approved refunds will be processed through the original payment method.

Please note that refund processing times may vary depending on your bank, payment provider, or financial institution.

Return Shipping Costs

Customers may be responsible for return shipping costs unless the item received was damaged, incorrect, or there was an issue caused by our fulfillment process.

Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible. Once an order has entered processing or shipment, changes may no longer be possible.

Contact Us

If you have any questions regarding returns, refunds, or your order, our customer support team is happy to assist you.