At Cook Living X, we want every purchase to bring comfort, beauty, and functionality into your home. If your order does not meet your expectations, we provide a simple return process to help you shop with confidence.

Customers may request a return within 30 days after receiving their order.

30-Day Return Period

You have 30 days from the date your order is delivered to request a return. Returned items must meet our return requirements before a refund can be processed.

To ensure a smooth return experience, please contact our customer service team before sending any products back.

Return Requirements

To qualify for a return, items should meet the following conditions:

• Items must be unused and in original condition.
• Products should include original packaging whenever possible.
• Items must not show signs of damage, alteration, or excessive use.
• Return requests must be submitted within 30 days after delivery.

Non-Returnable Items

Some products may not be eligible for return due to hygiene, safety, or product condition considerations.

Items that have been used, damaged, modified, or returned without required packaging may not qualify for a refund.

How To Request A Return

To start a return request, please contact our customer support team and provide:

• Order number
• Customer name and email address
• Product information
• Reason for return
• Photos or additional details if required

Our team will review your request and provide return instructions.

Damaged Or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible after delivery.

Please include photos of the product and packaging so our team can review the issue and provide appropriate assistance.

Refund Process

Once your returned item has been received and inspected, approved refunds will be processed through your original payment method.

Refund processing time may vary depending on your payment provider or bank.

Return Shipping Costs

Customers may be responsible for return shipping costs unless the return is caused by a damaged, incorrect, or defective item received from us.

Order Cancellation

If you need to cancel or modify your order, please contact us as soon as possible.

Once an order has entered processing or shipment, changes may no longer be possible.

Company Information

Contact Us

If you have any questions regarding returns, refunds, or your order, please contact Cook Living X customer support.